Refund & Cancellation Policy

You can cancel an order free of charge from Your orders or the order tracking page — any time before 6:00 AM on your delivery day, and only while it is still marked “New” (not yet being prepared). You'll get a full refund to your original payment method, automatically.

We buy and begin cutting each order fresh on the morning of delivery. So once preparation starts — or after 6:00 AM on the delivery day, whichever comes first — the order can no longer be cancelled and the amount is non-refundable, except for a genuine quality issue (below).

Because the products are perishable, refunds are limited to genuine quality issues:

• The item arrived spoiled or not fresh.
• You received the wrong item or wrong cut.
• The item was defective or short in weight.

Report it the same day of delivery with a photo to contact@freshkatta.in or on WhatsApp/phone at 8055684466. We'll replace it on the next delivery or refund you — your choice.

• Perishable goods that are fine on delivery cannot be returned once they leave with you.
• We make one delivery attempt. If no one is available to receive the order, it cannot be re-attempted or refunded.
• Change-of-mind cancellations once preparation has started, or after 6:00 AM on the delivery day.

A cancellation refund is issued automatically the moment you cancel; a quality-issue refund is issued once we approve your report. Either way the money is returned to your original payment method via Razorpay, usually within 5–7 business days. See also our Shipping & Delivery Policy and Terms.